Position Overview:

The Case Manager, Tech will work closely with UNITE-LA’s Programs Team and Career Specialists. The Case Manager will support participants with their enrollment and matriculation through UNITE-LA's Step into Tech program and related workforce programming, including enrollment, onboarding, completion and placements into early work experience, including internships and jobs. Step into Tech is a paid opportunity, providing pathways for justice involved/impacted individuals, ages 18-35 into careers in technology.

About UNITE-LA:

For more than 25 years, UNITE-LA has established itself as a trusted education and business intermediary, dedicated to improving the economic mobility and well-being of the region’s diverse rising workforce. Leveraging strategic cross-sector partnerships at local, statewide, and national levels, we advance policies, practices and systems that strengthen anti-racism and equitable education and workforce outcomes from cradle through career.

Primary Responsibilities:

The Case Manager will provide day-to-day support and administration to student participants in the following ways:

• Coordinate and Support Outreach: Support programs team with outreach and orientation to young adults facing extensive barriers to education and employment, including disconnected, foster and system impacted individuals.
• Conduct Screenings: Manage initial screenings and comprehensive assessments of young adults to determine eligibility for UNITE-LA programming.
• Participant Orientation: Orient new participants to program, including eligibility requirements, program expectations and necessary documentation.
• Case Management: Act as the primary point of contact for participants throughout the program to address questions or concerns, assist with paperwork, and ensure participants have completed necessary documentation and have necessary supportive services. Monitor participant progress and participation throughout the program.
• Report preparation: Prepare and submit regular reports on program enrollment, participant progress and outcomes.
• Participant Record Management: Maintain relevant and updated records in UNITE-LA’s project and relationship management platforms like Asana, Salesforce, and SharePoint. Work with participants to ensure WIOA required documents for program participation are submitted via Cal Jobs and/or other platforms.

Skills for Success:

• Teamwork and Collaboration: Excellent interpersonal skills, ability to build relationships with internal and external stakeholders, work effectively with diverse groups of people and have professional crucial conversations.
• Multitasking: Ability to handle multiple streams of communication simultaneously with diverse individuals. Dividing focus between multiple activities or tasks without compromising the quality work produced.
• Excellent Written and Verbal Communication: Articulates thoughts and ideas clearly and effectively for the appropriate audiences. Communicates with partners
• Initiative & Attention to Detail: Proactively seeks opportunities to best serve participants and the organization. Ensures meticulous follow through with participants.
• Time Management & Organizational Skills: Ability to prioritize time effectively and efficiently. Maintains accurate and complete records and meets deadlines.
• Flexibility & Adaptability: Reprioritizes work based on feedback and changing demands; proactively seeks opportunities to be supportive of change, new ideas and different perspectives; ability to work under tight deadlines, pivot when there are changing external factors, work with a variety of work styles and individuals, and maintain a positive, solutions-oriented approach.
• Inclusion & Collaboration: Consistently seeks and engages diverse perspectives of various identities and experiences respectfully and effectively. Demonstrates self-awareness in behaviors and actions in engaging and collaborating with all stakeholders.
• Resourcefulness: Proven ability to effectively identify and utilize community resources and services to address clients' needs and achieve positive outcomes.
• Trauma-informed Counseling: Demonstrated proficiency in trauma-informed career counseling, including the ability to create a safe, empathetic environment that supports clients' career development and addresses the impact of trauma on their career paths.

Preferred Skills and Competencies:

• Direct service experience working with high-barrier youth/young adults in social services, employment, or educational settings.
• Experience as a Case Manager for a WIOA-funded program.
• Experience using the Cal Jobs tracking and reporting system.
• Proficiency in Microsoft Office Suite, SharePoint, Google Drive applications, Canva, Adobe PDF, and social media platforms.
• Experience working effectively in a team environment.
• Knowledge of public workforce systems and agencies.

Compensation and Position Details:

This is a full-time position with a starting annual salary of $62,000-$70,000.

If you are offered a position at UNITE-LA, your final title and compensation will be based on factors such as relevant skills, experience and/or education. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Our competitive benefits package includes paid sick leave, vacation, and work-life harmony time, in addition to a robust paid holiday schedule; 401(k) participation with employer contribution; competitive health, vision and dental insurance, flexible spending accounts, and more. UNITE-LA promotes a culture of work-life harmony with flexible schedules and offers employee growth development plans to support career pathway development.

To Apply:

Interested candidates should submit their resume and a cover letter summarizing your qualifications for the position to [email protected] using the email subject line "[LAST NAME] – Case Manager, [Cleantech/Health Care/Tech]." Applications will be reviewed on a rolling basis until filled, with a priority deadline of Aug. 9, 2024.

UNITE-LA is proud to be an Equal Opportunity Employer committed to developing and sustaining a diverse workforce, because we believe that it makes our organization stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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